01
Agreement to these terms
By signing up for Insor, or by using it after your clinic has signed up, the clinic agrees to these terms on behalf of everyone at the clinic who uses it. If you do not agree, do not use Insor.
These terms are between the clinic and Insor Private Limited (CIN: U62013MH2026PTC465597), registered office A-1701, Orchid Suburbia, Off MG Road, New Link Rd., Kandivali West, Mumbai - 400067, Maharashtra. A patient who calls or messages a clinic using Insor is not a party to this agreement; the clinic's own relationship with its patients governs that.
02
What Insor does
Insor answers a clinic's calls and WhatsApp enquiries, books, confirms and reschedules appointments, sends reminders, and follows up with patients after a visit, using the clinic's own phone number and existing systems.
Insor does not replace the clinic's own practice software or diagnose, treat or advise a patient on anything medical. It handles the conversation and the paperwork around a visit, not the visit itself.
03
Fees and payment
Fees, and how they are charged, are set out in the clinic's plan, agreed in writing before the service starts.
Fees are exclusive of applicable taxes, which are added where the law requires. Late payment may lead to the service being paused until the account is settled.
04
The clinic's responsibilities
The clinic is responsible for the accuracy of the information it gives Insor, for having a lawful basis and, where required, consent to have Insor contact its patients, and for how it instructs Insor to communicate on its behalf.
The clinic remains the data fiduciary for its patients under India's data protection law. Insor acts on the clinic's instructions as its data processor, as set out in the Privacy Policy.
The clinic will not use Insor to send anything unlawful, deceptive or unrelated to a patient's own care, such as unsolicited marketing to people who are not its patients.
05
Data and privacy
How data is collected, used, stored and protected is set out in full in the Privacy Policy and the data security page, both linked below. Those pages are part of these terms.
06
Third-party services
WhatsApp messages are sent and received through Meta's WhatsApp Business Platform, because that is the only way a business can use WhatsApp. Meta's own terms and policies apply to that part of the service, and Insor is not responsible for WhatsApp's availability or Meta's handling of a message once it leaves our systems.
07
Intellectual property
The Insor software, and everything about how it works, belongs to Insor Private Limited. A clinic's subscription gives it the right to use the service; it does not transfer ownership of any of it.
The clinic's own patient data, and the records Insor generates while serving that clinic, remain the clinic's. Insor does not acquire ownership of a clinic's data by processing it.
08
Service availability
Insor is provided as a live service and, like any hosted product, can have downtime, whether planned or not. We work to keep this rare and to restore service quickly, but we do not promise the service will be uninterrupted or error-free.
09
Disclaimer and limitation of liability
Insor is provided as it stands, without a warranty that it will meet every requirement of every clinic. We are not liable for a missed call, a missed booking or a delayed follow-up caused by circumstances outside our reasonable control, such as an outage at a telecom carrier, WhatsApp or another provider we depend on.
To the extent the law allows, our liability to a clinic for a claim arising from this agreement is limited to the fees that clinic paid us in the three months before the claim arose.
10
Suspension and termination
A clinic can stop using Insor in line with the notice period agreed in its plan.
We may suspend or end access for a clinic that does not pay, or that uses Insor unlawfully or in a way that puts patients, other clinics or our systems at risk, giving notice where we reasonably can.
On termination, a clinic's bookings remain in its own diary, because that is where Insor made them. Either side can ask for the data Insor holds to be deleted, as set out in the Privacy Policy.
11
Changes to these terms
If these terms change, we will update this page rather than issue a separate notice, and will tell a clinic directly if the change materially affects its own plan.
Last updated 23 September 2026.
12
Governing law and contact
These terms are governed by the laws of India, and any dispute arising from them is subject to the jurisdiction of the courts in Mumbai, Maharashtra.
Write to contact@insor.ai, or by post to Insor Private Limited at the registered office above, with any question about these terms.