Data security at Insor

Your data is for your eyes only

The patient database is securely stored with us, but we do not have access to or the ability to view your patient data. Doctors have access to their own patients, data from different doctors and clinics is never mixed, and none of it is sold or shared with any third party. It is used for one purpose: running your calls, enquiries, appointments and follow-ups.

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Practice	What Insor does
Encryption	256-bit encryption, both when your data moves and when it is stored.
Access control	We do not have access to or the ability to view your patient data. Doctors see only their own patients.
Recordings and transcripts	Only reachable from your own logged-in account. Never a public link anyone can open.
Vulnerability testing	Frequent vulnerability assessments and penetration testing, reviewed by a named person.
Backups	Multiple encrypted, versioned backups, with point-in-time recovery to a specific moment.

Practice

What Insor does

Encryption

256-bit encryption, both when your data moves and when it is stored.

Access control

We do not have access to or the ability to view your patient data. Doctors see only their own patients.

Recordings and transcripts

Only reachable from your own logged-in account. Never a public link anyone can open.

Vulnerability testing

Frequent vulnerability assessments and penetration testing, reviewed by a named person.

Backups

Multiple encrypted, versioned backups, with point-in-time recovery to a specific moment.

Your data remains yours

The patient database is securely stored with us, but we do not have access to or the ability to view your patient data.

Your data remains yours. Doctors have access to their own patient data, and we ensure that data from different doctors and clinics is completely separated, so there is no mixing of patient databases.

We do not sell or share your patient data with any third party.

The only reason the data exists is to look after your patients

The only purpose of having the data is to help the clinic provide better care to its patients. The AI uses the required information to handle calls, WhatsApp enquiries, appointments and patient follow-ups, while the doctor remains in control of their patient data and communications.

We never send promotions to your walk-in patients.

How it is protected

We take data security and privacy extremely seriously. We use 256-bit encryption and follow stringent data protection and security guidelines to protect the confidentiality, integrity and availability of the data.

We follow secure organizational practices with stringent access controls, secure processes with strong administrative controls and monitoring, and secure systems with strong technical measures, including frequent vulnerability assessments and penetration testing.

Your data has multiple encrypted, versioned backups, and we can restore it from a specific point in time if we ever need to.

It runs on your number, not instead of it

Insor answers on the clinic's existing phone line and writes into the system the clinic already uses. Your patient database is not migrated to us and does not become ours.

Insor is a Meta Tech Provider. WhatsApp messages go through Meta's official WhatsApp Business Platform, on the clinic's own verified number, not through an unofficial tool that can get a number blocked.

If you stop using Insor, the bookings are already in your diary, because that is where they were made. There is no export to request before your records are usable.

In short

In short, your data is for your eyes only. We cannot access or view it, doctors can access their own data, and data between clinics is never mixed.