01One number, many doctors
Callers want a specific specialist, on a specific day, and the desk has to know who is in when. When the line is busy, the patient books somewhere else.
Insor knows each doctor's schedule and books into the right one, however many calls arrive at once.
02Every department has its own clock
A dental recall, a physiotherapy course and a diabetes review all run on different intervals. One front desk cannot keep track of them all.
Insor keeps each department's follow-up rules and runs them side by side.
03What Insor does for a polyclinic
It answers calls and WhatsApp, says which doctor is in, books and reschedules across departments, reminds the day before and follows up after visits.
Each department's messages are approved by that department.
Questions doctors ask.
Can different doctors have different appointment lengths?+
Yes. Each doctor and each type of visit can have its own length, buffers and limits, and Insor books inside them.
Will patients still be able to reach the front desk?+
Yes. Insor hands over to a person whenever a patient asks, or whenever the clinic's rules say it should.