Follow-up for orthopaedic practices
For a surgeon, the consulting room is a funnel rather than the business. The consult fee is small and the operation is not, so a patient who lapses between the two does not cost the clinic a consultation. It costs the probability-weighted value of the surgery that consultation was heading towards.
The loss does not appear in the clinic's books
Where the surgery is billed by a hospital, the consulting room's own accounts show only consult fees. A patient who stops attending looks like a missing few hundred rupees.
The real number is the operation that never got scheduled, and it appears in nobody's ledger at all. That is precisely why it goes unnoticed for years.
Reports collected and never brought back
Orthopaedic practices generate a second, quieter leak: patients who drop off scans and reports and collect them, then never return to have them read.
A report collected but not reviewed is a stalled case. The clinical decision it was ordered for simply never gets made.
What Insor does for an orthopaedic practice
It follows up after each consult and after each procedure, checks how the patient is recovering, and flags anything that needs the surgeon.
It brings back the patients holding uninterpreted reports, and books post-operative reviews on the interval the surgeon sets rather than when the patient remembers.
Questions doctors ask
- Our surgeries are billed by the hospital, not the clinic. Does this still apply?
- It applies more, not less. When the operation is billed elsewhere, the consulting room's accounts understate what a lapsed patient costs, so the loss is invisible in exactly the place a practice would look for it. The clinical pathway still runs through the consult.
- What should post-operative follow-up cover?
- Whether pain and swelling are settling as expected, whether the patient is doing the prescribed rehabilitation, and whether anything has changed that the surgeon should see sooner than the scheduled review. Anything concerning is routed to the surgeon rather than answered.
- Can it work alongside a hospital's own system?
- Yes. Insor runs on the clinic's own number and its own patient list, independent of whatever the hospital uses for admissions and billing. Nothing needs to be integrated on the hospital side for the consulting room's follow-up to work.