Insor, on the phone with a patient.

Your patients switch language mid-sentence. So does Insor.

01 Before the visit

A patient calls in

Nobody at the desk was free. Insor takes the call, answers what they ask and puts the appointment in the book.

0:00 / 2:08

02 After the visit

The treatment is done. Insor checks how they are doing, asks for a review and books the next visit before it is forgotten.

0:00 / 2:21

Phone numbers, names and locations are beeped out. Nothing else is edited.

On calling in
“When my wait to speak with a staff member on the phone is too long, I would prefer to use an AI to resolve my appointment questions. I don’t care who handles the booking data, I want the convenience of an immediate slot.”
On being followed up
“For a routine post-op check-in list or a fasting reminder, I don’t care if it’s an automated voice. In fact, I prefer it because I would rather answer the questions on my own terms.”
On quick questions
“If I just need to double-check a clinic’s holiday hours or leave a review about my visit, I don’t care about talking to a real receptionist. I would want the quickest option available.”