01Rescheduling should be easy, not awkward
Patients cancel for many reasons, and some find it hard to call and say so. When rescheduling is a short, private exchange, more of them rebook instead of disappearing.
Insor handles it over a call or WhatsApp, at any hour, and offers the next sensible slot.
02Privacy first
Reminders say only what the practice decides they should say. Nothing about the nature of the appointment needs to appear in a message.
Patient data stays inside the agreement the practice signs, and nothing is used for anything else.
03What Insor does for a mental health practice
It books, reminds and reschedules sessions, and follows up when a patient misses one, in the tone the practice sets.
It is not a counsellor and never acts as one. Anything that sounds like distress is passed to the practice at once, and the practice decides what Insor tells a patient in an emergency.
Questions doctors ask.
What if a patient says something worrying?+
Insor does not counsel or assess. It flags the practice immediately with what was said, and gives the patient only the information the practice has approved for that situation, such as an emergency number.
Can reminders avoid saying what the appointment is for?+
Yes. The practice writes every template, so a reminder can be as plain as a time and the practice's name.