01The OPD phone never stops
Hospital call centres handle appointments, timings, doctor availability and reports, all at once. At peak hours callers wait or give up.
Insor answers in parallel, books the right department and doctor, and passes anything urgent to the hospital's team.
02Discharge is not the end
After discharge, the review visit matters for the patient's recovery and for the hospital's relationship with them. It is also easy to miss.
Insor calls after discharge, asks how the patient is, and books the review. Anything clinical goes straight to the treating team.
03What Insor does for a hospital
It answers OPD calls and WhatsApp, books and reschedules across departments, reminds the day before, follows up after OPD visits and discharge, and reports what came back, department by department.
It works alongside the hospital's existing systems rather than replacing them.
Questions doctors ask.
Does it replace the hospital's call centre?+
No. It takes the volume the call centre cannot, especially at peak hours and after hours, and hands over to a person whenever needed.
Can different departments have different follow-up rules?+
Yes. Each department sets its own timing, wording and escalation rules, and Insor follows them.