01The surgery goes well, and then the reviews slip
After cataract or refractive surgery the patient sees better almost at once, which is exactly what makes the follow-up visits feel optional. The drops schedule and the post-op reviews are the part of the care that quietly falls away.
Insor checks in the day after, asks how the eye feels and whether the drops are going in, and passes anything unusual to the surgeon straight away.
02Chronic eyes need a calendar, not a memory
Glaucoma, diabetic retinopathy and macular conditions are watched over years. The visit that catches a change early is a routine one, and routine visits are the first to be postponed.
Insor keeps each patient's next review date and reaches out before it lapses, by call first and WhatsApp if the call does not connect.
03What Insor does for an eye clinic
It answers the calls the front desk cannot take, books eye tests and reviews, reminds the day before, and follows up after procedures.
It runs on the clinic's own number and books into the system the clinic already uses.
Questions doctors ask.
Will it tell a patient whether their symptoms are normal after surgery?+
No. It never gives clinical advice. If a patient mentions pain, redness, a sudden change in vision or anything else that sounds clinical, the clinic is flagged within a minute with what was said, and the doctor decides what happens next.
Can it handle yearly eye-test recalls for spectacle patients?+
Yes. A yearly recall is one of the simplest things it does: it knows when each patient was last seen and reaches out when the next test is due, in the language the patient uses.