01The call you would make if six people were not waiting
Is the fever down, did the antibiotics finish, is the cough better. These are small questions, and asking them is a large part of why families stay with one doctor.
Insor asks them the day after, and anything that is not going as expected goes straight back to the doctor.
02Chronic patients, on their own clocks
Hypertension, diabetes and thyroid patients make up a steady share of a family practice. Each needs a review every few months, and each review depends on someone remembering.
Insor keeps the intervals and reaches out when they come round.
03What Insor does for a family clinic
It answers calls when the line is busy or the clinic is closed, books and reschedules, reminds the day before, follows up after visits and asks happy patients for a review.
It runs on the clinic's own number, in the languages its patients speak.
Questions doctors ask.
My clinic is small and runs on a register. Does that matter?+
No. If there is no system to book into, Insor provides one. If there is, it books into that. Nothing about the front desk has to change.
Will older patients be comfortable talking to it?+
It speaks slowly and clearly, in the patient's language, says who it is at the start, and hands over to the clinic whenever a patient asks for a person.